Dangerous Goods Emergency Response

Emergency Response Assistance Canada (ERAC)'s emergency responders are available 24/7 through our Emergency Call Centre (ECC) telephone number, 1-800-265-0212.

When the ECC number is called, the Emergency Call Centre Operator (ECCO) connects with a Home Base Coordinator (HBC) to provide details on the incident. The HBC assesses the situation based on the information provided and then determines the closest Remedial Measures Advisor (RMA) or Technical Advisor (TA) to send to the scene. A response team may be dispatched if necessary. If your company is involved in an emergency, the HBC will contact you for permission to implement the plan.

Remedial Measures Advisors and Technical Advisors
First on the scene

Arrival time: within 6 hours or less of being called out.

Our material, container and emergency response specialists provide advice and assistance in handling the incident. In some instances, they also may conduct minor repairs.

Response Teams
Hands-on expertise

Arrival time: within 12 hours or less of being called out.

Our response teams bring all the necessary equipment and expertise to perform remedial measures. Our emergency responders are specialists in containment, confinement, transferring, flaring and purging LPG and flammable liquids containers.

Home Base Co-ordinator

The HBC performs the vital function of keeping the ECCO, RMAs, TAs, response teams and your company in constant communication. This starts from the moment we get the call and continues until the emergency is mitigated.


Once a year, ERAC conducts regional training for the RMAs, TAs, response team leaders (RTLs) and alternate team leaders (ATLs), as well as all response team members, to validate their skills and update on any new developments.

In addition to our contracted responders, ERAC has four full- time TAs located throughout Canada who are specialists in flammable compressed gas and flammable liquid emergency response. TAs are well-trained and available to our Plan Participant members for response or planning purposes.

The TAs’ training portfolios include certifications in the following areas:

  • Hazardous Materials Technician
  • Tank Car Specialist
  • Advanced Tank Car Specialist
  • Highway Emergency Response Specialist
  • Intermodal Transportation Specialist
  • Anhydrous Ammonia Specialist
  •  Flammable Liquid Fire Fighting
  • NFPA 1001/1081 firefighter
  • ICS 100, 200 and 300
  • Ethanol Emergency Response

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