Dangerous Goods Emergency Response

Emergency Response Assistance Canada (ERAC)’s emergency responders are available 24/7 through our emergency call centre,

When the emergency telephone number is called, the emergency call centre operator connects with a home base coordinator (HBC) to provide details on the incident. The HBC assesses the situation based on the information provided and determines the closest remedial measures advisor (RMA) or technical advisor (TA) to send to the scene. A response team may be dispatched if necessary. If your company is involved in an emergency, the HBC will contact you for permission to implement your plan.

Remedial Measures Advisors and Technical Advisors

First on the Scene

Arrival time: within six (6) hours or less of being called out.

Our material, container and emergency response specialists provide advice and assistance in handling the incident. In some instances, they may also conduct minor repairs.

Response Teams

Hands-on Expertise

Arrival time: within 12 hours or less of being called out.

Our response teams bring all the necessary equipment and manpower to staff the response. Our emergency responders are specialists in containment, confinement, transferring, flaring and purging liquefied petroleum gas and flammable liquid containers.

Home Base Coordinator

The HBC performs the vital function of keeping the call centre, RMAs, TAs, response teams and your company in constant communication. This begins the moment we receive a call and continues until the emergency is mitigated.

Team Training

At least once a year, ERAC conducts regional training for the RMAs, response team leaders (RTLs) and alternate team leaders (ATLs), as well as all response team members, to validate their skills and provide an update on any new industry developments.

In addition to our contracted responders, ERAC has five full-time TAs located across Canada who are specialists in flammable compressed gas and flammable liquid emergency response. TAs are well-trained and available to our Plan Participant members for response or planning purposes.

The TAs’ training portfolios include certifications in the following areas:

  • Hazardous Materials Technician

  • Tank Car Specialist

  • Advanced Tank Car Specialist

  • Highway Emergency Response Specialist

  • Intermodal Transportation Specialist

  • Anhydrous Ammonia Specialist

  • Flammable Liquid Fire Fighting

  • NFPA 1001/1081 firefighter

  • ICS 100, 200 and 300

  • Ethanol Emergency Response



Response Teams